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How to make a complaint

SAMH strives to provide high standards of service. We believe that every person who uses one of our services or comes into contact with SAMH is entitled to the highest standard of service possible at all times.

This may include the level of care and support provided or the information given to you or to someone you know.

Sometimes things can and do go wrong. If you feel that you have not received an acceptable level of service, it is important to let SAMH know. This will help us put things right where we can, and to take the necessary steps to make sure it does not happen again. SAMH will respond quickly, professionally and sensitively to any issues raised.

Please refer to the following booklet for further information.

Are you someone who uses a SAMH service?

Yes

I am …

Making a complaint for myself

Making a complaint on behalf of someone else

We require written confirmation where someone is acting on behalf of another individual.

Incident date

Please tell us if this refers to a specific service or location (optional)

Please provide details of your complaint

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First Name

Last Name

Address line 1

Address line 2

Postcode

Phone number

Email address

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